restaurant owner blog

Welcome To The Restaurant Manager's Office

The Manager’s Office is designed to be a free resource for professional restaurant managers and restaurant owners to learn the skills that will help them advance their careers and improve the profitability of their restaurants.  Within the pages of this website you will find posts covering restaurant operations, leadership, motivation, marketing, as well as up to date reporting on industry issues.  With over two and a half years of post, first time visitors might be overwhelmed.  At the top of the page you will find a number of categories to help you find specific posts on topics of interest to restaurant managers.  Below this introduction, you will find the most recent updates to this website.


The Manager’s Office is just one part of a network of sites known as The Hospitality Formula Network.  This network was created in 2010 to provide insights to all parts of the restaurant industry.  The original sites included Tips Squared, Foodie Knowledge, and Restaurant Laughs.  In 2011, Tips2: Tips For Improving Your Tips was added to the network to showcase the restaurant server training manual of the same title.  In 2012, Restaurant Marketing Plan was added to the network to help restaurant managers and owners take advantage of the best practices for online restaurant marketing.


All of the sites on The Hospitality Formula Network are written by restaurant industry author, blogger, and consultant, David Hayden.  David has nearly 20 years of restaurant experience in almost all facets of the restaurant industry.  He is the author of Tips2: Tips For Improving Your Tips and three time winner of the Best of Kansas City award for Best Server.  His mission is to provide restaurants and those that work within them with the knowledge they need to succeed.  You can learn more about The Hospitality Formula Network on the about page or reach Mr. Hayden on the contact page.

Most Recent Posts

restaurant manager

Advice For A New Restaurant Manager

Introduction to Restaurant SEO Just as we can’t jump to the main course without opening our taste buds on some starters, we can’t understand how SEO will benefit a restaurant without first defining what it is.  SEO, according to this page, is a strategy for increasing the page rank of a website on the search […]

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20/20 Fake

Was The 20/20 Restaurant Episode Fake? A View From The Cutting Room Floor

Recently 20/20 aired yet another tired restaurant hit piece trying to scare diners about filthy restaurants and their uncaring employees.  In the episode they used footage showing everything from an employee bathing in the sink to servers making out in the kitchen.  They partner it with ominous music and interviews with industry “experts” to make […]

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Hiring Restaurant Servers

How To Hire Professional Restaurant Servers Fast

In order to hire top quality restaurant servers in a good economy, you must change your strategies.  So far in this series I have addressed why you need to make hiring servers a priority, the dangers of being overstaffed, and why hiring restaurant servers quickly is important.  Today, I am going to provide an action plan for […]

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hiring restaurant servers

The Importance of Speed in Hiring Restaurant Servers

I often hear from American restauranteur Jimmy John that it is becoming difficult to hire top quality restaurant servers in this time of economic recovery.  At the same time, I read about new restaurants opening every week.  In order for a restaurant to open, they must be able to hire a serving staff.  This means […]

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understaffed restaurant

Six Dangers Of Restaurant Server Understaffing

I recently wrote of the mindset changes that restaurant managers needed to make in regards to hiring restaurant servers in a strong economy.  In this post I explained how vital it was that managers understand the urgency of hiring qualified candidates quickly.  Failing to hire top quality restaurant servers when they apply will often result […]

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Hiring Restaurant Servers In A Strong Economy

Four years ago hiring restaurant servers became much easier. Finding top quality restaurant servers became simple when the economic slowdown began. With restaurants closing at a record pace, many top performing servers were left looking for new venues where they could earn tips. They brought with them stories of a tough job market and furthered […]

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jasper mirabile

What Restaurant Owners Should Learn From Chef Jasper Mirabile

Long before reality shows and basic cable were creating celebrity chefs, Kansas City had Chef Jasper Mirabile. He was a second generation restaurateur who ran the legendary Jasper’s restaurant. Between his cookbooks, radio show, and cooking demonstrations, Chef Jasper is probably the best known chef in town. I was fortunate after my book was released […]

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shift drink

Should Your Restaurant Offer A Shift Drink

I have spent most of my restaurant career working in corporate restaurants where the notion of a shift drink was unthinkable. In fact, my first exposure to the term was in a restaurant management training manual where it was explained that providing shift drinks was expressly prohibited. Most of the independent restaurants I worked in […]

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Kansas City Waiter

Making It Easy To Spend (Part Two)

I introduced part one of this series by complaining about the lack of customer service I received when soliciting bids from printers. I want to balance out that complaint by mentioning that not only has Carl Belgiere at KC Book Manufacturing been head and shoulders above the competition at providing exceptional customer service, but has blown […]

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Making it Easy to Spend (Part One)

I recently had the opportunity to request bids for printing my book. I am spending a fairly significant (to me) amount of money on this project and wanted to make sure I was getting the best deal possible. I requested bids from seven local companies. One got back to me within 48 hours. I received […]

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