Congratulations on your new job as a restaurant manager. I am sure you are very excited to start your new position. If you have transitioned from another position in the restaurant industry, I am sure you are excited to make many great changes to improve restaurant operations and fix many of the problems you have [...]
Welcome To The Restaurant Manager's Office
The Manager’s Office is designed to be a free resource for professional restaurant managers and restaurant owners to learn the skills that will help them advance their careers and improve the profitability of their restaurants. Within the pages of this website you will find posts covering restaurant operations, leadership, motivation, marketing, as well as up to date reporting on industry issues. With over two and a half years of post, first time visitors might be overwhelmed. At the top of the page you will find a number of categories to help you find specific posts on topics of interest to restaurant managers. Below this introduction, you will find the most recent updates to this website.
The Manager’s Office is just one part of a network of sites known as The Hospitality Formula Network. This network was created in 2010 to provide insights to all parts of the restaurant industry. The original sites included Tips Squared, Foodie Knowledge, and Restaurant Laughs. In 2011, Tips2: Tips For Improving Your Tips was added to the network to showcase the restaurant server training manual of the same title. In 2012, Restaurant Marketing Plan was added to the network to help restaurant managers and owners take advantage of the best practices for online restaurant marketing.
All of the sites on The Hospitality Formula Network are written by restaurant industry author, blogger, and consultant, David Hayden. David has nearly 20 years of restaurant experience in almost all facets of the restaurant industry. He is the author of Tips2: Tips For Improving Your Tips and three time winner of the Best of Kansas City award for Best Server. His mission is to provide restaurants and those that work within them with the knowledge they need to succeed. You can learn more about The Hospitality Formula Network on the about page or reach Mr. Hayden on the contact page.
Most Recent Posts
Recently 20/20 aired yet another tired restaurant hit piece trying to scare diners about filthy restaurants and their uncaring employees. In the episode they used footage showing everything from an employee bathing in the sink to servers making out in the kitchen. They partner it with ominous music and interviews with industry “experts” to make [...]
In order to hire top quality restaurant servers in a good economy, you must change your strategies. So far in this series I have addressed why you need to make hiring servers a priority, the dangers of being overstaffed, and why hiring restaurant servers quickly is important. Today, I am going to provide an action plan for [...]
I often hear from restaurant owners that it is becoming difficult to hire top quality restaurant servers in this time of economic recovery. At the same time, I read about new restaurants opening every week. In order for a restaurant to open, they must be able to hire a serving staff. This means that servers [...]
I recently wrote of the mindset changes that restaurant managers needed to make in regards to hiring restaurant servers in a strong economy. In this post I explained how vital it was that managers understand the urgency of hiring qualified candidates quickly. Failing to hire top quality restaurant servers when they apply will often result [...]
Four years ago hiring restaurant servers became much easier. Finding top quality restaurant servers became simple when the economic slowdown began. With restaurants closing at a record pace, many top performing servers were left looking for new venues where they could earn tips. They brought with them stories of a tough job market and furthered [...]
I have been writing a great deal lately about how Facebook can be a crucial part of your restaurant marketing plan. I released my ebooks last month explaining how to use Facebook to market your restaurant and take advantage of the new Facebook timeline. As I was telling a friend about this project, he told [...]
Long before reality shows and basic cable were creating celebrity chefs, Kansas City had Chef Jasper Mirabile. He was a second generation restaurateur who ran the legendary Jasper’s restaurant. Between his cookbooks, radio show, and cooking demonstrations, Chef Jasper is probably the best known chef in town. I was fortunate after my book was released [...]
I have spent most of my restaurant career working in corporate restaurants where the notion of a shift drink was unthinkable. In fact, my first exposure to the term was in a restaurant management training manual where it was explained that providing shift drinks was expressly prohibited. Most of the independent restaurants I worked [...]
I introduced part one of this series by complaining about the lack of customer service I received when soliciting bids from printers. I want to balance out that complaint by mentioning that not only has Carl Belgiere at KC Book Manufacturing been head and shoulders above the competition at providing exceptional customer service, but has blown [...]
I recently had the opportunity to request bids for printing my book. I am spending a fairly significant (to me) amount of money on this project and wanted to make sure I was getting the best deal possible. I requested bids from seven local companies. One got back to me within 48 hours. I received [...]
- The Greatest Customer Complaint Response Ever September 23, 2010
- A Food Critic Intervention August 31, 2010
- My Response: 25 Things Chefs Never Tell You September 16, 2010
- Learning Restaurant Spanish (Nouns) June 2, 2010
- The Epiphany July 1, 2010
- Advice For A New Restaurant Manager January 18, 2013
- Was The 20/20 Restaurant Episode Fake? A View From The Cutting Room Floor November 21, 2012
- How To Hire Professional Restaurant Servers Fast September 10, 2012
- The Importance of Speed in Hiring Restaurant Servers July 2, 2012
- Six Dangers Of Restaurant Server Understaffing June 19, 2012
- Server: This is very interesting information. I own iGotSt...
- Carol Scott: Fantastic read about managing a restaurant. I lear...
- Jessica White: The article on marketing a restaurant was pretty g...
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.