About David Hayden

David Hayden is a restaurant marketing and training consultant based in Kansas City, MO. He writes a series of 9 blogs collectively known as The Hospitality Formula Network and is the author of “Tips2: Tips For Improving Your Tips” and “Building Your Brand With Facebook”

Author Archive | David Hayden

restaurant manager

Advice For A New Restaurant Manager

Congratulations on your new job as a restaurant manager. I am sure you are very excited to start your new position. If you have transitioned from another position in the restaurant industry, I am sure you are excited to make many great changes to improve restaurant operations and fix many of the problems you have […]

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20/20 Fake

Was The 20/20 Restaurant Episode Fake? A View From The Cutting Room Floor

Recently 20/20 aired yet another tired restaurant hit piece trying to scare diners about filthy restaurants and their uncaring employees.  In the episode they used footage showing everything from an employee bathing in the sink to servers making out in the kitchen.  They partner it with ominous music and interviews with industry “experts” to make […]

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Hiring Restaurant Servers

How To Hire Professional Restaurant Servers Fast

  In order to hire top quality restaurant servers in a good economy, you must change your strategies.  So far in this series I have addressed why you need to make hiring servers a priority, the dangers of being overstaffed, and why hiring restaurant servers quickly is important.  Today, I am going to provide an action plan for […]

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hiring restaurant servers

The Importance of Speed in Hiring Restaurant Servers

I often hear from restaurant owners that it is becoming difficult to hire top quality restaurant servers in this time of economic recovery.  At the same time, I read about new restaurants opening every week.  In order for a restaurant to open, they must be able to hire a serving staff.  This means that servers […]

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understaffed restaurant

Six Dangers Of Restaurant Server Understaffing

I recently wrote of the mindset changes that restaurant managers needed to make in regards to hiring restaurant servers in a strong economy.  In this post I explained how vital it was that managers understand the urgency of hiring qualified candidates quickly.  Failing to hire top quality restaurant servers when they apply will often result […]

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Hiring Restaurant Servers In A Strong Economy

Four years ago hiring restaurant servers became much easier. Finding top quality restaurant servers became simple when the economic slowdown began. With restaurants closing at a record pace, many top performing servers were left looking for new venues where they could earn tips. They brought with them stories of a tough job market and furthered […]

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jasper mirabile

What Restaurant Owners Should Learn From Chef Jasper Mirabile

Long before reality shows and basic cable were creating celebrity chefs, Kansas City had Chef Jasper Mirabile. He was a second generation restaurateur who ran the legendary Jasper’s restaurant. Between his cookbooks, radio show, and cooking demonstrations, Chef Jasper is probably the best known chef in town. I was fortunate after my book was released […]

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shift drink

Should Your Restaurant Offer A Shift Drink

  I have spent most of my restaurant career working in corporate restaurants where the notion of a shift drink was unthinkable. In fact, my first exposure to the term was in a restaurant management training manual where it was explained that providing shift drinks was expressly prohibited. Most of the independent restaurants I worked […]

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Kansas City Waiter

Making It Easy To Spend (Part Two)

I introduced part one of this series by complaining about the lack of customer service I received when soliciting bids from printers. I want to balance out that complaint by mentioning that not only has Carl Belgiere at KC Book Manufacturing been head and shoulders above the competition at providing exceptional customer service, but has blown […]

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