About David Hayden

David Hayden is a restaurant marketing and training consultant based in Kansas City, MO. He writes a series of 9 blogs collectively known as The Hospitality Formula Network and is the author of "Tips2: Tips For Improving Your Tips" and "Building Your Brand With Facebook"

Author Archive | David Hayden

restaurant

Making it Easy to Spend (Part One)

I recently had the opportunity to request bids for printing my book. I am spending a fairly significant (to me) amount of money on this project and wanted to make sure I was getting the best deal possible. I requested bids from seven local companies. One got back to me within 48 hours. I received […]

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independent restaurant

Dear Independent Restaurant Owner

Dear Independent Restaurant Owner, I really appreciate what you are trying to do. It is tough to run a restaurant. I appreciate you trying to bring a local alternative to the chain restaurants that are all over town. We are on the same team. I work at a locally owned independent restaurant and try to […]

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restaurant theft

The Theft Mentality

I recently read an article in which a local club owner justified the situation at Jardines Kansas City by stating that all employees steal.  I found this quite shocking because I have never stolen from an employer and feel that most restaurant employees could say the same.  I did agree with him on one point, […]

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be a better restaurant manager

Seven Habits Of Highly Ineffective Restaurant Managers

Seven habits to avoid in order to be a better restaurant manager The main reason this blog exists is to help restaurant management professionals seeking insight on how to be a better restaurant manager.  As a result it is filled with tips on what restaurant managers can do to improve their effectiveness.  Today, I wanted […]

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Restaurant Host Hostess

Managing Restaurant Hosts And Hostesses

tagged front door staff, hiring, maitre d, managing, restaurant host, Restaurant hostess, restaurant training, training. The first impression your guests receive of the hospitality and competency of your staff is the professional host or hostess standing at your front door.  This hospitality industry veteran of forty years greets all returning guests by name and asks […]

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Five Reasons You Should Have A Slip Resistant Shoe Program

Tagged chef shoes, cook shoes, lowering worker’s comp claims, manager shoes, non slip shoes, payroll deduction, preventing restaurant accidents, restaurant shoes, server shoes, shoe requirements, shoes for crews, slip and fall, slip resistant shoes, uniform requirements, uniform spec, worker’s comp in restaurants I don’t think anyone has ever taken a job as a restaurant manager […]

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Five Questions To Ask About Your Restaurant’s Website

tagged bad restaurant websites, cheap restaurant website, David Hayden, does my restaurant need a website, flash, free restaurant website, graphics, hospitality formula, how to build a restaurant website, Kansas City, Missouri, restaurant website design, restaurant website designers, restaurant websites, why are restaurant websites so bad, wordpress   Let’s face it, your restaurant’s website is probably […]

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The First Impression

It was 7: 45 am on April 2nd of 2007 when I arrived for my first day of work at my previous job.  I hadn’t slept much the night before because of nerves.  I had closed my old restaurant the night before and departed that night knowing that I was leaving a great deal of […]

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A New Study Sheds Light On Groupons

Tagged are groupons good for restaurants, are groupons good marketing for restaurants, Customer Response to Restaurant Daily Deals, Daily Deal, Dholakia, groupon, Kimes, marketing, profitable, Restaurant, Sheryl E. Kimes, Utpal M. DholakiaThe “daily deal” wave took the restaurant industry by storm.  It became prominent so quickly that most of the information restaurant owners had to […]

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How Non-Alcoholic Beverages Can Increase Sales

tagged beverage costs, grown up soda, increase restaurant sales, jones soda, non alcoholic, profitable, Restaurant, restaurant market segment, soda vie.   Stop for a moment and think about the bar in your restaurant.  You most likely have set up a tremendous display with it.  In many cases it will be the focal point of your […]

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