About David Hayden

David Hayden is a restaurant marketing and training consultant based in Kansas City, MO. He writes a series of 9 blogs collectively known as The Hospitality Formula Network and is the author of "Tips2: Tips For Improving Your Tips" and "Building Your Brand With Facebook"

Author Archive | David Hayden

Three Court Rulings You Should Be Aware Of

One of the most difficult facets of managing a restaurant is keeping within the limits of the vague laws regulating restaurants. Lawmakers are not doing restaurants any favors by writing laws that leave critical issue unclear. This ambiguity is often left to the courts to be clarified. The courts have handed down three very significant […]

Read full story Comments { 0 }

Five Ways To Reduce Server Turnover

Recently, I wrote a list of interview questions for servers.  While I think these are great questions, today I want to discuss how to avoid using them.  Retaining your top performing staff members is far more cost effective and will provide greater benefit to your restaurant than replacing them.  Some of your staff will inevitably […]

Read full story Comments { 0 }

Five Great Questions For Server Interviews

I have been reading a number of message boards on LinkedIn recently where managers are seeking insight on how to hire top performers.  This has inspired me to spend some time thinking about this topic.  I have a fair amount of experience on both sides of the interview process.  The answers you receive during the […]

Read full story Comments { 0 }

Five Lessons Restaurants Can Learn From Zaarly

I am a fan of Zaarly.  If you are unfamiliar with the site, Zaarly is the most interesting internet startup company I have run across in years.  The concept is simple: Zaarly allows buyers to name their price for the goods and services they wish to buy.  This works by allowing the market place to […]

Read full story Comments { 0 }

Everything Isn’t Great

  If you are in the restaurant industry in a managerial capacity, this post is probably going to represent a gut check.  I am speaking to you today on behalf of your former guests and current front line employees.  This is a bit of tough love, but I assure you it is for your own […]

Read full story Comments { 1 }

Hooters, Sauce, and The Challenges of Server Bloggers

  The rise of social media has created an unexpected challenge for restaurant companies and their employees.  Restaurant companies have used this technology to reinforce the image of their brand.  Their employees also have the ability to connect with large numbers of followers in a way that some companies see as a threat.  In the […]

Read full story Comments { 0 }

How Are You Using Twitter?

Recently, one of my favorite local restaurants had their Twitter account hacked. For the first couple of tweets and direct messages, I let them know. I posted on their Facebook wall after the third tweet went out to their followers. After days of this I noticed that other local foodies and bloggers were commenting on […]

Read full story Comments { 0 }

The Manager’s Office Index

(Updated 9/5/2011) This index is designed to put all of the information available at The Manager’s Office at your fingertips. Click on any of the links below to find the topic you are interested in. The best way to stay up to date on all posts on this blog is to become a fan on […]

Read full story Comments { 0 }

Skill Focus: Selling As A Server

In the final installment of the skill focus series, I wanted to bring the series full circle.  I began by discussing the value of making recommendations and how to describe food.  These were great introductions to basic sales concepts.  Your staff should now have had time to either get comfortable with these concepts or abandoned […]

Read full story Comments { 0 }

The New Manager’s Office Blogroll

If you are a manager, owner, or executive in the restaurant industry, there is a wealth of information available to make your restaurant more profitable, although if you work too many hours in your computer by managing using the best computer chair for long hours for back pain is the best option from the Technomono […]

Read full story Comments { 6 }