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Restaurant Indusry Insider 3/6/2011

This week a report from the NPD Group seems to be making all of the headlines.  This in depth analysis of the restaurant industry as a whole has made its way to the desk of every reporter covering restaurants in the country.  It doesn’t paint a pretty picture of the industry.  It shows that the […]

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Restaurant Industry Insider 2/27/2011

This week, I was fortunate to have a great conversation with the General Manager of one of the premier restaurants in my city.  During our conversation, the topic of online reviews came up.  She mentioned how much the negative reviews bother her.  This confused me because I had spent hours reading these same reviews and […]

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Restaurant Industry Insider 2/20/2011

Another week has passed and if you are reading this, you have survived the Valentine’s Day weekend.  Hopefully you all did well enough to negate any damage done to your sales by the recent snowpocalypse.  This week we had the nominees for the restaurant equivalent of the Oscars, a few major reports making news, and […]

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Restaurant Industry Insider 2/13/2011

The Valentine’s Day weekend is hopefully providing a nice boost to everyone’s period two numbers.  It is probably also adding significantly to everyone’s workload.  No need to worry though.  I have you covered on this week’s industry news.  While you have been patiently explaining why you do not have an opening at 7:00 on Monday […]

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Restaurant Industry Insider 2/5/2011

Each week, I write a column entitled “Weird Restaurant Stories” for another site in The Hospitality Formula Network.  This requires me to search through hundreds of headlines to find the strangest stories to occur in restaurants during the past week.  This is generally light hearted reading designed to entertain.  During this search I also run […]

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The Truth About Credit Card Theft In Restaurants

As discussed yesterday, Yahoo ran a front-page story from creditcards.com on Friday discussing types of people who you cannot trust with your credit card.  The Yahoo headline is pictured above and makes it clear that servers are on the list.  While the actual article includes eight groups, the headline very clearly implies that you should […]

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The Index

This index is designed to put all of the information available at The Manager’s Office at your fingertips.  Click on any of the links below to find the topic you are interested in.  The best way to stay up to date on all posts on this blog is to become a fan on facebook.  If […]

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Thank You Mister Robinson

(Note: I wrote this piece last week upon hearing this untimely news.) I never worked for Paul Robinson.  To the best of my knowledge I never even waited on him.  When I read today that he passed away on Monday it probably should not have affected me the way it did.  Honestly, I am not […]

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Food Allergies: A Responsible Approach

I have one hard and fast rule when it comes to waiting tables.  No one dies on my watch.  I have had several guests leave the restaurant in an ambulance, but none of them have died.  It is a simple thing, but it helps me sleep better at night.  I may not be changing the […]

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Chef Nicolette: An Introduction

A few years ago I had the opportunity to work with a very talented and passionate pantry cook named Nicolette.  She left not long after I started to attend culinary school.  I advised against it.  She has since graduated from the Culinary Institute of America and become an accomplished pastry chef.  I asked her to […]

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