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20/20 Fake

Was The 20/20 Restaurant Episode Fake? A View From The Cutting Room Floor

Recently 20/20 aired yet another tired restaurant hit piece trying to scare diners about filthy restaurants and their uncaring employees.  In the episode they used footage showing everything from an employee bathing in the sink to servers making out in the kitchen.  They partner it with ominous music and interviews with industry “experts” to make […]

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restaurant theft

The Theft Mentality

I recently read an article in which a local club owner justified the situation at Jardines Kansas City by stating that all employees steal.  I found this quite shocking because I have never stolen from an employer and feel that most restaurant employees could say the same.  I did agree with him on one point, […]

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Everything Isn’t Great

  If you are in the restaurant industry in a managerial capacity, this post is probably going to represent a gut check.  I am speaking to you today on behalf of your former guests and current front line employees.  This is a bit of tough love, but I assure you it is for your own […]

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The Truth About Credit Card Theft In Restaurants

As discussed yesterday, Yahoo ran a front-page story from creditcards.com on Friday discussing types of people who you cannot trust with your credit card.  The Yahoo headline is pictured above and makes it clear that servers are on the list.  While the actual article includes eight groups, the headline very clearly implies that you should […]

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Thank You Mister Robinson

(Note: I wrote this piece last week upon hearing this untimely news.) I never worked for Paul Robinson.  To the best of my knowledge I never even waited on him.  When I read today that he passed away on Monday it probably should not have affected me the way it did.  Honestly, I am not […]

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Chef Nicolette: An Introduction

A few years ago I had the opportunity to work with a very talented and passionate pantry cook named Nicolette.  She left not long after I started to attend culinary school.  I advised against it.  She has since graduated from the Culinary Institute of America and become an accomplished pastry chef.  I asked her to […]

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Independent vs Corporate Restaurant Priorities

This morning I read an article regarding the rising costs of food and how restaurants will respond.  In the article former server Charles Ferruzza finds a pair of local restaurant owners who say they will refuse to raise prices to compensate for the increase in costs.  The owners discuss absorbing the costs themselves or reducing […]

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Making a Difference

The weekend is upon us.  Friday and Saturday nights get busy and take a lot out of us.  The pace is faster, the side stations are more crowded, and all of the saucers in the restaurant seem to hide.  The guests do not seem to understand any of this and have far less patience.  This […]

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The Greatest Customer Complaint Response Ever

I had lunch today with my friends Emma and Senor Esparza.  They ate at Justus Drugstore last night.  Justus is on the outermost outskirts of what could be considered Kansas City.  In the few years that it has been open it has developed a reputation of being well worth the drive.  I personally have never […]

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My Response: 25 Things Chefs Never Tell You

I am trying to fight through the worst bout of writer’s block I have had since I started writing this blog.  I started at least three different posts yesterday that ended up in the recycle bin.  In my last post I promised to get back to some server related posts, but my brain has forced […]

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