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How Are You Using Twitter?

Recently, one of my favorite local restaurants had their Twitter account hacked. For the first couple of tweets and direct messages, I let them know. I posted on their Facebook wall after the third tweet went out to their followers. After days of this I noticed that other local foodies and bloggers were commenting on […]

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The Best of The Manager’s Office

The Manager’s Office joined The Hospitality Formula Network as the smallest blog.  I had tried to avoid discussing issues related to management on tipsfortips.  To the extent that I did discuss them the posts were designed to provide greater understanding of how restaurants worked to servers and foodies.  After I started the site, I realized […]

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What Restaurant Owners Should Know About Groupons (Part Two)

Yesterday, in part one, I discussed some of the factors you should consider prior to the launch of your Groupon offer.  These were all items that needed to be addressed in advance of the promotion in order to make sure you were prepared for the onslaught of new guests in the first week.  If part […]

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What Restaurant Owners Should Know About Groupons (Part One)

As part of Groupon week on The Hospitality Formula Network, The Manager’s Office will address how to successfully execute a Groupon promotion.  The focus of this article is not to discuss whether or not you should execute a Groupon promotion.  That post is coming soon.  Instead, this two part installment will deal with how to […]

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Implementing a Core Values Marketing Plan

In a previous post, I discussed the benefits of implementing Core Value Marketing as part of a successful growth strategy.  This type of program creates a bond with your potential guests while providing tremendous opportunities for free publicity.  Most importantly, it allows you to provide much needed support to organizations in your community that need […]

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Core Value Marketing

For years now restaurants have been instructed that marketing through social networks is the wave of the future.  A second dot.com boom has surfaced with companies promising closer ties to consumers for restaurant owners.  Social networking does provide a tremendous opportunity to restaurants that commit to successfully managing their online presence.  The reason why this […]

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Marketing With Blogs

The blogosphere is a confusing place to most people.  When I started my first blog most people assumed it was nothing more than an online diary.  Various people came to me with random topics and products to discuss that had nothing to do with the topic of my blog.  To the uninitiated reader, blogs are […]

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Marketing With Facebook

Social networking is not a new concept.  People have always passed along their recommendations and opinions to friends and acquaintances on any number of topics.  What is new is the scope and frequency at which these opinions can be shared.  Facebook and a number of other sites allow people to not only share the opinions, […]

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Management Mentality Mistakes

Motivating servers is a tricky business.  Without question servers crave autonomy and tend to resist being told what to do.  At the same time, managers in general are given very little guidance on what is perhaps the most important part of their jobs.  Two similar restaurants in the same company with the same menu and […]

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Love and Greed

My long time friend Eric asked me yesterday if I had any tips for interviewing for a server job.  I am great at interviews and have conducted enough as a manager to know what I liked to hear.  I gave him a few of my favorite lines.  He said the question he was really trying […]

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