Archive | Restaurant Management Training RSS feed for this section

Skills Focus: Describing Dishes

Skills Focus: Describing Dishes In last week’s skill focus I discussed the power of recommending food to the guest.  Helping your staff feel comfortable making these recommendations is an important first step.  This allows them to feel comfortable talking with their guests about food.  Simply getting them in the habit of talking about food with […]

Read full story Comments { 0 }

Skills Focus: Making Recommendations

(Note: This is the first post in a series called “Weekly Skills Focus” that is designed to provide a weekly topic for your pre-shift meetings and instructions on how to teach it.  To best utilize this post, plese refer to to my explanation of how to hold an effective pre-shift meeting and the introduction of […]

Read full story Comments { 0 }

Weekly Skills Focus: A User’s Guide

(Note: On Monday, I will introduce a new weekly feature to this blog called “Weekly Skills Focus.” This feature will take one previous post each week and discuss it in greater detail. The Manager’s Office will look at the post from a manager’s perspective with notes on how to teach it during the coming week’s […]

Read full story Comments { 0 }
David Hayden

The Reviews Are In

Read any good books lately?  When I sent out advanced copies of my book, I was hoping someone would say something nice about it.  All of the people who had read it previously did so to edit it.  Something about getting back all the previous copies covered in red ink made me wonder if it […]

Read full story Comments { 0 }

Five Reasons Managers Need Tips2: Tips For Improving Your Tips

Last week my first book Tips2: Tips For Improving Your Tips was released.  I have tried to make an effective argument for why servers looking to increase their income should buy this book.  Servers are not the only group that can benefit from this book.  I can say with absolute certainty that this book will […]

Read full story Comments { 0 }

Why Server Training Fails Servers

I have been reading a great deal lately about training and education models lately for a series on training I am working on.  The conclusion I am coming to is that restaurant training is suffering from far poor design and purpose.  It is based on an outdated and ineffective model.  It is structured in the […]

Read full story Comments { 0 }

The Best of The Manager’s Office

The Manager’s Office joined The Hospitality Formula Network as the smallest blog.  I had tried to avoid discussing issues related to management on tipsfortips.  To the extent that I did discuss them the posts were designed to provide greater understanding of how restaurants worked to servers and foodies.  After I started the site, I realized […]

Read full story Comments { 2 }

The Pre-Shift Meeting (Part Two)

Yesterday, in part one of my discussion of pre-shift meetings, I discussed the things a manager can do to harm the effect of a pre-shift meeting.  It was by no means a comprehensive list.  There are many other mistakes managers can and do make that harm their pre-shift meetings.  It does however beg a very […]

Read full story Comments { 1 }

The Pre-Shift Meeting (Part One)

I have worked for a number of companies over the years that held pre-shift meetings with the servers.  They have been called a variety of things.  Line up, fresh talk, jump start, family meal, and many other names have been used to refer to these meetings.  I have also managed at a handful of restaurants […]

Read full story Comments { 2 }

How To Make Hostile Guests Love You (Part Three)

(Note: in order to get the most out of this post you should read parts one and two.  They create the foundation for this summary post and will be referenced frequently.) My friend Marcy has the innate ability to intimidate people.  She is a beautiful 5’8” blonde attending law school.  She is aware of having […]

Read full story Comments { 3 }