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The Lost Art Of Suggestive Selling

“Subtlety is the art of saying what you think and getting out of the way before it is understood.” –Anonymous We as a society have really lost the power of subtlety.  It could be because we have lost the patience to unravel it.  We receive far more information on a daily basis than our ancestors […]

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Extras and Upcharges

I received a message the other day from a friend and reader of the blog who is not in the business. She recounted going out to eat and asking for a few extras. When the bill came it was filled with minor charges for each of the items she requested. Her concern was not that […]

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Spotting The Complaint

One of the difficulties of the frantic posting regimen I have taken upon myself is trying to come up with new and interesting things to write about.  I want this blog to be informative and provide real world tips that you can apply on your next shift to make more money.  This is one of […]

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In Defense of Selling as a Server (Part One)

Search engine results are one of the most amusing parts of writing a blog.  I get to see what people are searching for that lands them on this page.  Almost every day someone lands on this page looking for sales techniques.  Upon closer examination I am seeing a trend of the phrasing of the searches.  […]

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The Mistake and The Letter

It was a pretty average second half of a double.  Our bar was hopping with happy hour customers.  I had just finished polishing my station and poured myself a nice cup of coffee.  Then one of my managers came to find me with a piece of paper in her hand.  Those of you who are […]

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