The Manager’s Office Index

(Updated 9/5/2011)

This index is designed to put all of the information available at The Manager’s Office at your fingertips. Click on any of the links below to find the topic you are interested in. The best way to stay up to date on all posts on this blog is to become a fan on facebook or by following The Hospitality Formula Network on Twitter (@Tips4Tips). If you are seeking information that is not on this page, email the author at David@HospitalityFormula.com and your question may become a future post.

Operations:

Marketing

Marketing With Facebook

Marketing With Blogs

Core Value Marketing

Implementing a Core Values Marketing Plan

What Restaurant Owners Should Know About Groupons (Part One)

What Restaurant Owners Should Know About Groupons (Part Two)

Loss Prevention

Five Scams To Watch For

Counting Plates (Part One)

Counting Plates (Part Two)

Do Not Fall For These Scams

Scheduling

Set Schedules As A Manager

Hot Schedules Reviewed: Part One

Hot Schedules Reviewed: Part Two

Other Resources

A Great Resource for Restaurant Owners and Managers

The Best of The Manager’s Office

The New Manager’s Office Blogroll

Restaurant Industry Insider 2/5/2011

Restaurant Industry Insider 2/13/2011

Restaurant Industry Insider 2/20/2011

Restaurant Industry Insider 2/27/2011

Restaurant Indusry Insider 3/6/2011

 

Management Skills

Motivating Your Staff

The Epiphany

Why Contests Don’t Work

How Money Motivates

What Motivates Servers: Autonomy

What Motivates Servers: Mastery

What Motivates Servers: Purpose

Ways To Motivate Servers

Leadership Skills

The Keys To Leadership

Leadership: Creating A Shared Goal

Leadership: Empowering Others

Leadership: Leading by Example

Leadership: Improving Others

Sergeants and Generals

Management Mentality Mistakes

The Pre-Shift Meeting (Part One)

The Pre-Shift Meeting (Part Two)

Training

The Pre-Shift Meeting (Part One)

The Pre-Shift Meeting (Part Two)

Why Server Training Fails Servers

Five Reasons Managers Need Tips2: Tips For Improving Your Tips

The Reviews Are In

Why Server Training Saves You Money

Teaching An Experienced Server New Skills

Weekly Skills Focus: A User’s Guide

Skills Focus: Making Recommendations

Skills Focus: Describing Dishes

Skills Focus: Words That Sell

Skills Focus: Spotting The Complaint

Skills Focus: Building And Maintaining Rapport

Skill Focus: Creating Regulars

Skills Focus: Don’t Be “The Server”

Skills Focus: Selling As A Server

 

Industry Insight

Perspectives

Understanding Restaurants: The Other Perspectives

Understanding Restaurants: The Guest Perspective

Understanding Restaurants: The Manager’s Perspective

Understanding Restaurants: The Owner’s Perspective

A Tale of Three Burgers

Independent vs Corporate Restaurant Priorities

Industry Issues

The Evolution of Free Bread

Extras and Upcharges

Supply, Demand, and Chicken Wings

Cost vs Profit

A Food Critic Intervention

Aspirational Dining Defined

Aspirational Dining in a Recession

Thank You Mister Robinson

Do You Want to be a Reality TV Star?

 

The Book

Why Server Training Fails Servers

Introducing Tips2: Tips For Improving Your Tips

Five Reasons Managers Need Tips2: Tips For Improving Your Tips

The Reviews Are In

Why Server Training Saves You Money

 

Skills Focus

Weekly Skills Focus: A User’s Guide

Skills Focus: Making Recommendations

Skills Focus: Describing Dishes

Skills Focus: Words That Sell

Skills Focus: Spotting The Complaint

Skills Focus: Building And Maintaining Rapport

Skills Focus: Creating Regulars

Skills Focus: Don’t Be “The Server”

Skills Focus: Selling As A Server

The Pre-Shift Meeting (Part One)

The Pre-Shift Meeting (Part Two)

 

Tips²: Tips For Improving Your Tips, the new book from the author of The Manager’s Office, teaches the skills of exceptional servers that will increase customer satisfaction and dramatically improve restaurant sales. This book is more than a server training manual. It is the secret to teaching your staff to enjoy selling and give your guests the experience that will create raving fans. To learn more about the book, visit www.tips2book.com. Use the coupon code “MANAGER” to save 20% at the checkout.

Submit to Best Restaurant Blogs

About David Hayden

David Hayden is a restaurant marketing and training consultant based in Kansas City, MO. He writes a series of 9 blogs collectively known as The Hospitality Formula Network and is the author of "Tips2: Tips For Improving Your Tips" and "Building Your Brand With Facebook"

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