Seven habits to avoid in order to be a better restaurant manager
The main reason this blog exists is to help restaurant management professionals seeking insight on how to be a better restaurant manager. As a result it is filled with tips on what restaurant managers can do to improve their effectiveness. Today, I wanted to look at the other half of the equations. Given the recent topics of discussion within The Hospitality Formula Network, I thought it was fair to look at habits that will ruin your efforts to be a better restaurant manager. These are seven sure fire ways to lose the support of your staff. Consider them the opposite of the leadership for restaurant managers and motivation for restaurant managers sections of this blog.
If you find yourself displaying any of these seven habits, you need to overcome them in order to be a better restaurant manager.
1) Being Late: You ask your staff to be professionals and respect their workplace. If you fail to do so, you are setting a terrible precedent for your staff. Being late is sometimes unavoidable, but you should take steps to ensure this is never a pattern with you if you want to be a better restaurant manager.
2) Being Inconsistent: Your staff needs to feel that they can count on your decision making process to be fairly predictable. Setting policies based on the moment or the person you are dealing with will harm your credibility with your staff. Remaining consistent and applying policies evenly will maintain the respect level your staff displays towards you.
3) Being Intoxicated: This really should not need to be mentioned. No one is a better restaurant manager after a drink, toke, line, or their twelfth shot of espresso. If you cannot remain sober while at work, you may need to consider seeking help.
4) Being Panicked: As a manager, you set the tone for the restaurant. Your sense of calm or your panic will be multiplied amongst your staff. By exuding a calm demeanor in the midst of peak volume, you will be a calming influence amongst your staff.
5) Being Demeaning: There is a time and place for constructive criticism to improve the performance of your staff. If you cannot provide the criticism in a way that does not demean the staff member, that time and place has not arrived. Treat your staff members with respect and the criticism has an infinitely better chance of producing the desired results.
6) Being Forgetful: This is one that even those who are trying to be a better restaurant manager can struggle with. When your staff brings something to your attention, you need to make note of it. Failing to remember items they consider important can result in them choosing to forget the issues that are important to you.
7) Being Too Friendly: Fraternization has minimized the effectiveness of far too many people who tried to be a better restaurant manager. You should be friendly to your staff, but that does not mean being their friends outside of work. Keep the relationship professional to prevent their requests of their manager to be confused with asking a favor of a friend.
This is in no way a complete list of how to be a better restaurant manager. There are many other mistakes managers make that rob them of their effectiveness. It is unfortunate that many of these items even have to be discussed. If you choose to continue any of these habits, you should fully understand that they harm your ability to do your job well. It is a choice you are making. Choosing to be a better restaurant manager is not always convenient, but the result is a staff the respects and performs well for you.