Tag Archives | David Hayden

Five Questions To Ask About Your Restaurant’s Website

tagged bad restaurant websites, cheap restaurant website, David Hayden, does my restaurant need a website, flash, free restaurant website, graphics, hospitality formula, how to build a restaurant website, Kansas City, Missouri, restaurant website design, restaurant website designers, restaurant websites, why are restaurant websites so bad, wordpress Not what you want your potential guests to see […]

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How Are You Using Twitter?

Recently, one of my favorite local restaurants had their Twitter account hacked. For the first couple of tweets and direct messages, I let them know. I posted on their Facebook wall after the third tweet went out to their followers. After days of this I noticed that other local foodies and bloggers were commenting on […]

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Skill Focus: Selling As A Server

In the final installment of the skill focus series, I wanted to bring the series full circle.  I began by discussing the value of making recommendations and how to describe food.  These were great introductions to basic sales concepts.  Your staff should now have had time to either get comfortable with these concepts or abandoned […]

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The New Manager’s Office Blogroll

If you are a manager, owner, or executive in the restaurant industry, there is a wealth of information available to make your restaurant more profitable, although if you work too many hours in your computer by managing using the best computer chair for long hours for back pain is the best option for this .  […]

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Skills Focus: Don’t Be “The Server”

I have been asked a couple of times recently to comment on restaurants using iPads instead of menus and servers.  I generally respond by asking the question, “Would you rather order that way?”  No one has told me yet that they would prefer this method.  There will never be a program designed to be more […]

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Skill Focus: Creating Regulars

Last week I discussed how to create and build rapport with your guests.  This week I am taking it a step further.  The reason you want to establish rapport with a guest is to earn an exceptional tip and make them want to return to the restaurant.  The only thing that would be better than […]

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Why Server Training Saves You Money

In the current economic climate most restaurant companies have been searching for a way to attract guests.  They have turned to a variety of discounts and value-oriented options to keep guests coming through their doors.  In order to maintain profitability, they have also looked for ways to cut costs.  One of the most common cutbacks […]

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David Hayden

The Reviews Are In

Read any good books lately?  When I sent out advanced copies of my book, I was hoping someone would say something nice about it.  All of the people who had read it previously did so to edit it.  Something about getting back all the previous copies covered in red ink made me wonder if it […]

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Five Reasons Managers Need Tips2: Tips For Improving Your Tips

Last week my first book Tips2: Tips For Improving Your Tips was released.  I have tried to make an effective argument for why servers looking to increase their income should buy this book.  Servers are not the only group that can benefit from this book.  I can say with absolute certainty that this book will […]

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A Great Resource for Restaurant Owners and Managers

Recently, a website ranked the top 60 restaurant industry blogs.  I was flattered that my old blog came in third.  I also was flattered that other blogs I write came in eight, twenty fourth, and thirty fourth.  Teleburst came in second and I cannot dispute that ranking at all.  So You Want To Be A […]

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