The Manager’s Office joined The Hospitality Formula Network as the smallest blog. I had tried to avoid discussing issues related to management on tipsfortips. To the extent that I did discuss them the posts were designed to provide greater understanding of how restaurants worked to servers and foodies. After I started the site, I realized […]
Tag Archives | how to lead
The Best of The Manager’s Office

Leadership: Leading by Example
“Good leaders must first become good servants.” -Robert Greenleaf The reason why the notion of a “natural born leader” is so offensive to many leaders is that it is often used as an excuse. Rather than using leaders as role models too many people will say that the leader has some sort of intrinsic […]

The Keys To Leadership
Several times on this blog I have referred to the fact that you cannot manage servers. This is always followed up by the idea that you have to lead them instead. Managing servers is very much like trying to herd cats. I think this is a fairly easy concept to grasp. The difficulty in putting […]
What Motivates Servers: Purpose
(Note: This is the final part of a six part series dealing with what does and does not motivate servers. It is based upon research presented in the first part. If you have not read the initial post entitled “The Epiphany”, I highly recommend you do so to fully understand the series. Later parts dealt […]
Sergeants and Generals
For those of you who do not know me personally, I have a confession to make. I am a huge history nerd. This means that The History Channel’s “America: The History of Us” is taking up a large portion on my DVR. I was watching the episode on World War II the other day when […]
- The Greatest Customer Complaint Response Ever September 23, 2010
- A Food Critic Intervention August 31, 2010
- My Response: 25 Things Chefs Never Tell You September 16, 2010
- Advice For A New Restaurant Manager January 18, 2013
- Learning Restaurant Spanish (Nouns) June 2, 2010
- Advice For A New Restaurant Manager January 18, 2013
- Was The 20/20 Restaurant Episode Fake? A View From The Cutting Room Floor November 21, 2012
- How To Hire Professional Restaurant Servers Fast September 10, 2012
- The Importance of Speed in Hiring Restaurant Servers July 2, 2012
- Six Dangers Of Restaurant Server Understaffing June 19, 2012
- Shiya Soni: One very important advice here would be to use a g...
- Colin Wilson: Please Charles Ferruzza keep your gentrification o...
- Ina Stefanova: This is an excellent resource, David! I will defin...
- John Blackman: My first visit to this site and what a great lesso...
- Master_Rabbit: Here’s advice from a 10 year veteran. Try anot...
Search
Search By Topic
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.