Tag Archives | Kansas City

Five Questions To Ask About Your Restaurant’s Website

tagged bad restaurant websites, cheap restaurant website, David Hayden, does my restaurant need a website, flash, free restaurant website, graphics, hospitality formula, how to build a restaurant website, Kansas City, Missouri, restaurant website design, restaurant website designers, restaurant websites, why are restaurant websites so bad, wordpress   Let’s face it, your restaurant’s website is probably […]

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Five Lessons Restaurants Can Learn From Zaarly

I am a fan of Zaarly.  If you are unfamiliar with the site, Zaarly is the most interesting internet startup company I have run across in years.  The concept is simple: Zaarly allows buyers to name their price for the goods and services they wish to buy.  This works by allowing the market place to […]

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How Are You Using Twitter?

Recently, one of my favorite local restaurants had their Twitter account hacked. For the first couple of tweets and direct messages, I let them know. I posted on their Facebook wall after the third tweet went out to their followers. After days of this I noticed that other local foodies and bloggers were commenting on […]

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Skill Focus: Creating Regulars

Last week I discussed how to create and build rapport with your guests.  This week I am taking it a step further.  The reason you want to establish rapport with a guest is to earn an exceptional tip and make them want to return to the restaurant.  The only thing that would be better than […]

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David Hayden

The Reviews Are In

Read any good books lately?  When I sent out advanced copies of my book, I was hoping someone would say something nice about it.  All of the people who had read it previously did so to edit it.  Something about getting back all the previous copies covered in red ink made me wonder if it […]

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Five Reasons Managers Need Tips2: Tips For Improving Your Tips

Last week my first book Tips2: Tips For Improving Your Tips was released.  I have tried to make an effective argument for why servers looking to increase their income should buy this book.  Servers are not the only group that can benefit from this book.  I can say with absolute certainty that this book will […]

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Restaurant Industry Insider 2/20/2011

Another week has passed and if you are reading this, you have survived the Valentine’s Day weekend.  Hopefully you all did well enough to negate any damage done to your sales by the recent snowpocalypse.  This week we had the nominees for the restaurant equivalent of the Oscars, a few major reports making news, and […]

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Thank You Mister Robinson

(Note: I wrote this piece last week upon hearing this untimely news.) I never worked for Paul Robinson.  To the best of my knowledge I never even waited on him.  When I read today that he passed away on Monday it probably should not have affected me the way it did.  Honestly, I am not […]

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How To Make Hostile Guests Love You (Part Two)

Years ago I had the good fortune of working for a man named John Maria.  I have had many bosses over the years, but none had a better fundamental understanding of human nature than John.  One day he gave me a book and told me to read it.  He said the answer to almost every […]

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A Food Critic Intervention

There have been several instances while writing posts for this blog where I have felt the need to place blame for the things that drive me crazy about the restaurant business.  I have always managed to stop short of that because I do not want this to be a blog that complains about the problems […]

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