Tag Archives | motivating servers.

The Manager’s Office Index

(Updated 9/5/2011) This index is designed to put all of the information available at The Manager’s Office at your fingertips. Click on any of the links below to find the topic you are interested in. The best way to stay up to date on all posts on this blog is to become a fan on […]

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The Lost Art Of Suggestive Selling

“Subtlety is the art of saying what you think and getting out of the way before it is understood.” –Anonymous We as a society have really lost the power of subtlety.  It could be because we have lost the patience to unravel it.  We receive far more information on a daily basis than our ancestors […]

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Leadership: Creating A Shared Goal

  “Leaders don’t force people to follow-they invite them on a journey.” -Charles S. Lauer The fundamental question behind the desire to manage rather than lead is, “How can I get people to do what I want them to do if they do not want to do it?”  Failure to answer this question is what leads […]

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Set Schedules As A Manager

One of the most time consuming tasks a manager faces during the week is writing the server schedule.  Hours can be spent digging up scraps of paper and consulting server availability just to get coverage for a particular shift.  This is followed by the inevitable complaints from people who work too little or too much.  […]

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Management Mentality Mistakes

Motivating servers is a tricky business.  Without question servers crave autonomy and tend to resist being told what to do.  At the same time, managers in general are given very little guidance on what is perhaps the most important part of their jobs.  Two similar restaurants in the same company with the same menu and […]

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How Money Motivates

(Note: this is part three of a series based on research presented in part one.  Yesterday, I addressed why contests and financial incentives do not motivate servers.  If you have not read these posts, I highly recommend doing so in order to fully understand the premise of this post.) Yesterday, I discussed why contests do […]

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Why Contests Don’t Work

(Note: This is the second part of a series I am posting over the holiday weekend.  The first part of this series lays out the basic premises this post and the rest of the series is based on.  In order to full appreciate this series, please read “The Epiphany” where the research behind this post […]

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Ways To Motivate Servers

Given the popularity of last Monday’s post on management styles, I decided to follow up with another management post.  This may become a regular Monday feature depending on the feedback.  While I am a server, I have worked on the other side of the office door.  I prefer serving.  I enjoy making guests happy and […]

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