Tag Archives | pre shift meeting

Skills Focus: Spotting The Complaint

The last three skills focus segments have focused on selling entrees by recommending them.  These should have proven successful in getting your staff engaged in communicating with their guests what items they might enjoy.  This week the focus is going to shift to another vital task that too many servers fail to execute.  What happens […]

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Skills Focus: Words That Sell

This week’s we are going to talk about something awesome.  It is incredible.  You could call it huge.  Everyone loves it.  History will reflect upon it as epic.  It is mega-spectacular.  If it were any better it would be made illegal. And in spite of all of those adjectives you still have no idea what […]

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Skills Focus: Making Recommendations

(Note: This is the first post in a series called “Weekly Skills Focus” that is designed to provide a weekly topic for your pre-shift meetings and instructions on how to teach it.  To best utilize this post, plese refer to to my explanation of how to hold an effective pre-shift meeting and the introduction of […]

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