Tag Archives | pre-shift

Weekly Skills Focus: A User’s Guide

(Note: On Monday, I will introduce a new weekly feature to this blog called “Weekly Skills Focus.” This feature will take one previous post each week and discuss it in greater detail. The Manager’s Office will look at the post from a manager’s perspective with notes on how to teach it during the coming week’s […]

Read full story Comments { 0 }

The Pre-Shift Meeting (Part Two)

Yesterday, in part one of my discussion of pre-shift meetings, I discussed the things a manager can do to harm the effect of a pre-shift meeting.  It was by no means a comprehensive list.  There are many other mistakes managers can and do make that harm their pre-shift meetings.  It does however beg a very […]

Read full story Comments { 1 }

The Pre-Shift Meeting (Part One)

I have worked for a number of companies over the years that held pre-shift meetings with the servers.  They have been called a variety of things.  Line up, fresh talk, jump start, family meal, and many other names have been used to refer to these meetings.  I have also managed at a handful of restaurants […]

Read full story Comments { 2 }