Tag Archives | respond

Restaurant Industry Insider 2/27/2011

This week, I was fortunate to have a great conversation with the General Manager of one of the premier restaurants in my city.  During our conversation, the topic of online reviews came up.  She mentioned how much the negative reviews bother her.  This confused me because I had spent hours reading these same reviews and […]

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How To Make Hostile Guests Love You (Part Three)

(Note: in order to get the most out of this post you should read parts one and two.  They create the foundation for this summary post and will be referenced frequently.) My friend Marcy has the innate ability to intimidate people.  She is a beautiful 5’8” blonde attending law school.  She is aware of having […]

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