“Epiphany: noun- a sudden, intuitive perception of or insight into the reality or essential meaning of something, usually initiated by some simple, homely, or commonplace occurrence or experience.” I suppose there is nothing more simple or commonplace than scrolling through Facebook. I was scrolling through Facebook today trying to decide what to write about for […]
Tag Archives | Restaurant managers
Coupons, Discounts, and How to Deal
The old adage says, “There is no such thing as a free lunch.” Whoever said this wasn’t looking hard enough. Today it seems every restaurant is offering some sort of deal. Prices are being slashed. “Buy one get one free” is a growing part of the lexicon. Restaurants that previously never would have thought of […]
Ways To Motivate Servers
Given the popularity of last Monday’s post on management styles, I decided to follow up with another management post. This may become a regular Monday feature depending on the feedback. While I am a server, I have worked on the other side of the office door. I prefer serving. I enjoy making guests happy and […]
Sergeants and Generals
For those of you who do not know me personally, I have a confession to make. I am a huge history nerd. This means that The History Channel’s “America: The History of Us” is taking up a large portion on my DVR. I was watching the episode on World War II the other day when […]
In Defense of Selling as a Server (Part One)
Search engine results are one of the most amusing parts of writing a blog. I get to see what people are searching for that lands them on this page. Almost every day someone lands on this page looking for sales techniques. Upon closer examination I am seeing a trend of the phrasing of the searches. […]
Understanding Restaurants: The Manager’s Perspective
Archeologists have recently discovered a cave in Egypt believed to be the first restaurant. Obviously it would not meet our modern interpretation of a restaurant. It is clear from inscriptions on the wall that people did come in and were served food. Barter took place and guests typically ate their food there. One inscription depicts […]
Let’s Get Connected
The Hospitality Formula Network Is Home To These Outstanding Sites:
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.