In the current economic climate most restaurant companies have been searching for a way to attract guests. They have turned to a variety of discounts and value-oriented options to keep guests coming through their doors. In order to maintain profitability, they have also looked for ways to cut costs. One of the most common cutbacks […]
Tag Archives | restaurant training manual
Why Server Training Fails Servers
I have been reading a great deal lately about training and education models lately for a series on training I am working on. The conclusion I am coming to is that restaurant training is suffering from far poor design and purpose. It is based on an outdated and ineffective model. It is structured in the […]
Let’s Get Connected
The Hospitality Formula Network Is Home To These Outstanding Sites:
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.