tagged front door staff, hiring, maitre d, managing, restaurant host, Restaurant hostess, restaurant training, training. The first impression your guests receive of the hospitality and competency of your staff is the professional host or hostess standing at your front door. This hospitality industry veteran of forty years greets all returning guests by name and asks […]
Tag Archives | restaurant training
The First Impression
It was 7: 45 am on April 2nd of 2007 when I arrived for my first day of work at my previous job. I hadn’t slept much the night before because of nerves. I had closed my old restaurant the night before and departed that night knowing that I was leaving a great deal of […]
Why Server Training Saves You Money
In the current economic climate most restaurant companies have been searching for a way to attract guests. They have turned to a variety of discounts and value-oriented options to keep guests coming through their doors. In order to maintain profitability, they have also looked for ways to cut costs. One of the most common cutbacks […]
Why Server Training Fails Servers
I have been reading a great deal lately about training and education models lately for a series on training I am working on. The conclusion I am coming to is that restaurant training is suffering from far poor design and purpose. It is based on an outdated and ineffective model. It is structured in the […]
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.