Tag Archives | server handbook

David Hayden

The Reviews Are In

Read any good books lately?  When I sent out advanced copies of my book, I was hoping someone would say something nice about it.  All of the people who had read it previously did so to edit it.  Something about getting back all the previous copies covered in red ink made me wonder if it […]

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Why Server Training Fails Servers

I have been reading a great deal lately about training and education models lately for a series on training I am working on.  The conclusion I am coming to is that restaurant training is suffering from far poor design and purpose.  It is based on an outdated and ineffective model.  It is structured in the […]

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