Tag Archives | server training

The First Impression

It was 7: 45 am on April 2nd of 2007 when I arrived for my first day of work at my previous job.  I hadn’t slept much the night before because of nerves.  I had closed my old restaurant the night before and departed that night knowing that I was leaving a great deal of […]

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Skills Focus: Building And Maintaining Rapport

This week’s topic is a bit different than the topics I have written about in the last few skill focus posts.  Previously we have talked about sales and spotting guest complaints.  This week we will talk about the single most important factor in a server’s tip and the likelihood of a guest to return to […]

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Why Server Training Saves You Money

In the current economic climate most restaurant companies have been searching for a way to attract guests.  They have turned to a variety of discounts and value-oriented options to keep guests coming through their doors.  In order to maintain profitability, they have also looked for ways to cut costs.  One of the most common cutbacks […]

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Skills Focus: Making Recommendations

(Note: This is the first post in a series called “Weekly Skills Focus” that is designed to provide a weekly topic for your pre-shift meetings and instructions on how to teach it.  To best utilize this post, plese refer to to my explanation of how to hold an effective pre-shift meeting and the introduction of […]

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Weekly Skills Focus: A User’s Guide

(Note: On Monday, I will introduce a new weekly feature to this blog called “Weekly Skills Focus.” This feature will take one previous post each week and discuss it in greater detail. The Manager’s Office will look at the post from a manager’s perspective with notes on how to teach it during the coming week’s […]

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