Tag Archives | Server

shift drink

Should Your Restaurant Offer A Shift Drink

I have spent most of my restaurant career working in corporate restaurants where the notion of a shift drink was unthinkable. In fact, my first exposure to the term was in a restaurant management training manual where it was explained that providing shift drinks was expressly prohibited. Most of the independent restaurants I worked in […]

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Three Court Rulings You Should Be Aware Of

One of the most difficult facets of managing a restaurant is keeping within the limits of the vague laws regulating restaurants. Lawmakers are not doing restaurants any favors by writing laws that leave critical issue unclear. This ambiguity is often left to the courts to be clarified. The courts have handed down three very significant […]

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Everything Isn’t Great

  If you are in the restaurant industry in a managerial capacity, this post is probably going to represent a gut check.  I am speaking to you today on behalf of your former guests and current front line employees.  This is a bit of tough love, but I assure you it is for your own […]

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Skill Focus: Creating Regulars

Last week I discussed how to create and build rapport with your guests.  This week I am taking it a step further.  The reason you want to establish rapport with a guest is to earn an exceptional tip and make them want to return to the restaurant.  The only thing that would be better than […]

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Skills Focus: Describing Dishes

Skills Focus: Describing Dishes In last week’s skill focus I discussed the power of recommending food to the guest.  Helping your staff feel comfortable making these recommendations is an important first step.  This allows them to feel comfortable talking with their guests about food.  Simply getting them in the habit of talking about food with […]

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The Pre-Shift Meeting (Part Two)

Yesterday, in part one of my discussion of pre-shift meetings, I discussed the things a manager can do to harm the effect of a pre-shift meeting.  It was by no means a comprehensive list.  There are many other mistakes managers can and do make that harm their pre-shift meetings.  It does however beg a very […]

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The Pre-Shift Meeting (Part One)

I have worked for a number of companies over the years that held pre-shift meetings with the servers.  They have been called a variety of things.  Line up, fresh talk, jump start, family meal, and many other names have been used to refer to these meetings.  I have also managed at a handful of restaurants […]

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How To Make Hostile Guests Love You (Part One)

One of the most difficult situations any server faces is the hostile guest.  I call them hostile, because they are angry with you long before you have even greeted them.  Some people just bring all the hostility of their day in to a restaurant and dump it on their server.  From the moment you greet […]

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The Lost Art Of Suggestive Selling

“Subtlety is the art of saying what you think and getting out of the way before it is understood.” –Anonymous We as a society have really lost the power of subtlety.  It could be because we have lost the patience to unravel it.  We receive far more information on a daily basis than our ancestors […]

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Recommended Reading 11/1

In my continuing attempt to find a good Monday feature, I have decided to share some of the more fun or interesting things I have read over the last week.  I’m not really putting a minimum number of in because I don’t want to ever post filler.  These are just random restaurant related articles that […]

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