Tag Archives | Servers

Set Schedules As A Manager

One of the most time consuming tasks a manager faces during the week is writing the server schedule.  Hours can be spent digging up scraps of paper and consulting server availability just to get coverage for a particular shift.  This is followed by the inevitable complaints from people who work too little or too much.  […]

Read full story Comments { 4 }

The Advantages of Set Schedules

Yesterday I discussed the disadvantages of having a set schedule.  While I think I managed to make some valid points, it was sort of hollow.  The primary reason I am still at my current job is because of my schedule.  It took about two and a half years, but I managed to get my ideal […]

Read full story Comments { 5 }

My Response: 25 Things Chefs Never Tell You

I am trying to fight through the worst bout of writer’s block I have had since I started writing this blog.  I started at least three different posts yesterday that ended up in the recycle bin.  In my last post I promised to get back to some server related posts, but my brain has forced […]

Read full story Comments { 14 }

A Food Critic Intervention

There have been several instances while writing posts for this blog where I have felt the need to place blame for the things that drive me crazy about the restaurant business.  I have always managed to stop short of that because I do not want this to be a blog that complains about the problems […]

Read full story Comments { 16 }

Extras and Upcharges

I received a message the other day from a friend and reader of the blog who is not in the business. She recounted going out to eat and asking for a few extras. When the bill came it was filled with minor charges for each of the items she requested. Her concern was not that […]

Read full story Comments { 4 }

Management Mentality Mistakes

Motivating servers is a tricky business.  Without question servers crave autonomy and tend to resist being told what to do.  At the same time, managers in general are given very little guidance on what is perhaps the most important part of their jobs.  Two similar restaurants in the same company with the same menu and […]

Read full story Comments { 2 }

Fruit Flies

Welcome to what I hope is the least appetizing post that will ever appear on my blog.  While I typically try to discuss appetizing things, today I will talk about something less pleasant, fruit flies.  The season is coming up here in the Midwest.  I personally have had some epic battles with these pests over […]

Read full story Comments { 9 }

What Motivates Servers: Purpose

(Note: This is the final part of a six part series dealing with what does and does not motivate servers.  It is based upon research presented in the first part.  If you have not read the initial post entitled “The Epiphany”, I highly recommend you do so to fully understand the series.  Later parts dealt […]

Read full story Comments { 4 }

What Motivates Servers: Mastery

(Note: This is part five of an ongoing series regarding what does and does not motivate servers.  It is based on research provided in part one.  I highly recommend visiting that post to gain proper perspective on this one. The second part dealt with how money fails to motivate servers.  The third part showed how […]

Read full story Comments { 5 }

What Motivates Servers: Autonomy

(Note: This is part four of a series based on research presented in part one.  Part one serves as the basis for the whole series and gives a great deal of background for this post.  If you haven’t read it, I highly recommend doing so to get the most out of this post and series.  […]

Read full story Comments { 7 }