Tag Archives | Serving

The Lost Art Of Suggestive Selling

“Subtlety is the art of saying what you think and getting out of the way before it is understood.” –Anonymous We as a society have really lost the power of subtlety.  It could be because we have lost the patience to unravel it.  We receive far more information on a daily basis than our ancestors […]

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Making a Difference

The weekend is upon us.  Friday and Saturday nights get busy and take a lot out of us.  The pace is faster, the side stations are more crowded, and all of the saucers in the restaurant seem to hide.  The guests do not seem to understand any of this and have far less patience.  This […]

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Aspirational Dining Defined

I am a Mac guy.  This means only the occasional interruption for updates from Microsoft.  These are most often for Word for Macs.  Yet in none of these updates have they added to my spell check dictionary words like “Barack Obama, Al Qaeda, or Facebook.”  If they do implement this change they can use this […]

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The Disadvantages of Set Schedules

Saturday night I spent some time on the patio with one of the newer servers at my restaurant.  He is low on seniority, but has spent more years serving than I have.  I estimate total the two of us have between three and four decades of serving experience.  I am pretty high on seniority at […]

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My Response: 25 Things Chefs Never Tell You

I am trying to fight through the worst bout of writer’s block I have had since I started writing this blog.  I started at least three different posts yesterday that ended up in the recycle bin.  In my last post I promised to get back to some server related posts, but my brain has forced […]

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A Food Critic Intervention

There have been several instances while writing posts for this blog where I have felt the need to place blame for the things that drive me crazy about the restaurant business.  I have always managed to stop short of that because I do not want this to be a blog that complains about the problems […]

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What Motivates Servers: Purpose

(Note: This is the final part of a six part series dealing with what does and does not motivate servers.  It is based upon research presented in the first part.  If you have not read the initial post entitled “The Epiphany”, I highly recommend you do so to fully understand the series.  Later parts dealt […]

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What Motivates Servers: Mastery

(Note: This is part five of an ongoing series regarding what does and does not motivate servers.  It is based on research provided in part one.  I highly recommend visiting that post to gain proper perspective on this one. The second part dealt with how money fails to motivate servers.  The third part showed how […]

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What Motivates Servers: Autonomy

(Note: This is part four of a series based on research presented in part one.  Part one serves as the basis for the whole series and gives a great deal of background for this post.  If you haven’t read it, I highly recommend doing so to get the most out of this post and series.  […]

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How Money Motivates

(Note: this is part three of a series based on research presented in part one.  Yesterday, I addressed why contests and financial incentives do not motivate servers.  If you have not read these posts, I highly recommend doing so in order to fully understand the premise of this post.) Yesterday, I discussed why contests do […]

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