Tag Archives | skill focus

Skill Focus: Selling As A Server

In the final installment of the skill focus series, I wanted to bring the series full circle.  I began by discussing the value of making recommendations and how to describe food.  These were great introductions to basic sales concepts.  Your staff should now have had time to either get comfortable with these concepts or abandoned […]

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Skills Focus: Building And Maintaining Rapport

This week’s topic is a bit different than the topics I have written about in the last few skill focus posts.  Previously we have talked about sales and spotting guest complaints.  This week we will talk about the single most important factor in a server’s tip and the likelihood of a guest to return to […]

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