Tag Archives | skills focus

Skills Focus: Don’t Be “The Server”

I have been asked a couple of times recently to comment on restaurants using iPads instead of menus and servers.  I generally respond by asking the question, “Would you rather order that way?”  No one has told me yet that they would prefer this method.  There will never be a program designed to be more […]

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Skills Focus: Spotting The Complaint

The last three skills focus segments have focused on selling entrees by recommending them.  These should have proven successful in getting your staff engaged in communicating with their guests what items they might enjoy.  This week the focus is going to shift to another vital task that too many servers fail to execute.  What happens […]

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Skills Focus: Words That Sell

This week’s we are going to talk about something awesome.  It is incredible.  You could call it huge.  Everyone loves it.  History will reflect upon it as epic.  It is mega-spectacular.  If it were any better it would be made illegal. And in spite of all of those adjectives you still have no idea what […]

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