Tag Archives | teach

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Teaching An Experienced Server New Skills

Recently, I received a comment on a past post from a manager asking for advice on how to handle an experienced server who was resistant to implementing the new skills he was trying to teach his staff.  This is an incredibly common dilemma and one that deserved more focus than a reply to his comment […]

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What Motivates Servers: Mastery

(Note: This is part five of an ongoing series regarding what does and does not motivate servers.  It is based on research provided in part one.  I highly recommend visiting that post to gain proper perspective on this one. The second part dealt with how money fails to motivate servers.  The third part showed how […]

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