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Skill Focus: Selling As A Server

In the final installment of the skill focus series, I wanted to bring the series full circle.  I began by discussing the value of making recommendations and how to describe food.  These were great introductions to basic sales concepts.  Your staff should now have had time to either get comfortable with these concepts or abandoned […]

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Skill Focus: Creating Regulars

Last week I discussed how to create and build rapport with your guests.  This week I am taking it a step further.  The reason you want to establish rapport with a guest is to earn an exceptional tip and make them want to return to the restaurant.  The only thing that would be better than […]

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