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Weekly Skills Focus: A User’s Guide

(Note: On Monday, I will introduce a new weekly feature to this blog called “Weekly Skills Focus.” This feature will take one previous post each week and discuss it in greater detail. The Manager’s Office will look at the post from a manager’s perspective with notes on how to teach it during the coming week’s […]

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The Pre-Shift Meeting (Part One)

I have worked for a number of companies over the years that held pre-shift meetings with the servers.  They have been called a variety of things.  Line up, fresh talk, jump start, family meal, and many other names have been used to refer to these meetings.  I have also managed at a handful of restaurants […]

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